Most likely we do have your correct email address, but the emails are being sent to another folder like your spam folder. This is due to your email provider’s settings to ensure that you receive email from valid senders. However, how they identify and sort emails will sometimes cause you not to receive your newsletter.
Therefore we ask that you WHITELIST our email address. Whitelisting is the process of adding an email to an approved sender list, so emails from that sender are never moved to the spam folder. Instead, when you whitelist our email address, you are confirming that you know and trust the us, the sender. This tells an email server (like Gmail) to move messages to the inbox directly.
There are two ways to do this:
OPTION 1. Listed below are links to various email programs and providers that provide instructions on how to whitelist our email address yourself.
OPTION 2. Or, you can contact your email provider and ask them to do this for you. We will provide you with the information that they will ask for.
Click on any of the links below to receive instructions from the email service you use.
Contact the customer service department or the Postmaster at the company that provides your e-mail or Internet connection (ISP). Explain to them that the service you subscribe to is the service from which you wish to receive the e-mail alerts. Ask them if they can whitelist our e-mail address. They'll probably ask you for some information about us. Here's what to tell them:
Sending Address: If they ask for our address, give them the address of the publication you subscribe to below:
They might ask for the following information...
IP ADDRESS: 220.127.116.11
If you still have difficulty after trying to Whitelist us, please to contact us by email at firstname.lastname@example.org.